Tata Communications, a global digital ecosystem enabler, and Singapore Airlines Limited (SIA), the national carrier of Singapore, have entered into a multi-year agreement to revolutionize the airline’s communication and collaboration tools, aiming to enhance employee productivity and elevate user experience.
Building on a successful and longstanding partnership, SIA and Tata Communications embark on a transformative initiative utilizing Tata Communications’ GlobalRapide platform. This initiative ensures that SIA users remain connected and collaborative across the globe, fostering seamless communication anytime and anywhere.
Mr. Amitabh Sarkar, Vice President & Head of Asia Pacific and Japan – Enterprise at Tata Communications, expressed pride in the enduring relationship with Singapore Airlines, stating, “As a global CommTech player, we are privileged to be chosen as their partner in progress as they emerge stronger than ever and strive to create new benchmarks in customer experiences.”
Having collaborated for the past five years, Tata Communications has provided additional solutions, including Tata Communications IZOTM SDWAN. This technology facilitates intelligent customer call routing to SIA’s global customer service centers, ensuring a streamlined and uninterrupted customer experience.
Furthermore, SIA’s pilot and cabin crew collaboration platforms benefit from Tata Communications MOVE, offering a globally connected experience for the crew. MOVE’s global intelligent cellular connectivity enables swift and secure exchanges of critical flight and passenger data on pilots’ and crew tablets. This results in expedited flight turnarounds, enhanced on-time performance, and significant cost savings compared to traditional data roaming solutions.
