Air India’s mobile app has soared to new heights, clinching the Gold Stevie® Award for Innovation in General Utility Apps at the prestigious 11th annual Asia-Pacific Stevie Awards. Recognized for its traveller-friendly design and innovative features, the app sets a new benchmark for airline applications, delivering a seamless experience to guests worldwide.
This accolade marks a significant achievement for Air India, as it became the first Indian airline to receive such esteemed recognition. The Stevie Awards, known as the “crown” in Greek, are revered as the foremost business awards, and celebrate excellence across diverse business programs. With over 1,000 nominations from organizations spanning the Asia-Pacific region, Air India’s victory stands as a testament to its commitment to innovation and customer satisfaction.
Following its acquisition by the Tata Group, Air India underwent a transformative journey, revamping its mobile app to prioritize guest experience. The app, crafted by Air India’s in-house teams in Kochi and Silicon Valley, boasts a myriad of groundbreaking features. From a dynamic splash screen offering personalized information to intuitive loyalty portals and a revolutionary ‘flight status’ feature providing real-time updates, the app caters to every aspect of the traveller’s journey.
Dr. Satya Ramaswamy, Chief Digital and Technology Officer at Air India, expressed pride in the app’s recognition, highlighting its customer-centric approach and cutting-edge innovations. He noted the app’s continuous evolution and teased forthcoming industry-leading enhancements.
In addition to its existing features, the app is poised to introduce user-friendly baggage-tracking capabilities and comprehensive computer-vision functionalities. Garnering widespread acclaim from users and boasting an impressive 4.7 rating in the Apple iOS app store in India, Air India’s app stands out as a beacon of excellence in the aviation industry.
The jury panel, tasked with selecting the winners, lauded the app’s captivating interface and innovative functionalities. From the transformative Flight Status feature to the personalized journeys facilitated by AI, Air India’s app transforms travel into a captivating narrative, enriching every step of the journey.
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