Sofitel Mumbai BKC announces the appointment of Ms. Neha Chhabra as its new General Manager. With over two decades of experience in luxury and business hospitality, Ms. Chhabra brings a deep understanding of operations, guest experience, and brand excellence – qualities that align with Sofitel’s distinctive French Art de Vivre.
A seasoned hotelier and dynamic leader, Ms. Chhabra has helmed several prestigious properties under renowned hospitality brands. Most recently, she served as General Manager at JW Marriott Goa, where she successfully positioned the hotel as one of North Goa’s foremost luxury destinations. Under her leadership, the property earned over 27 industry accolades, including recognitions from Travel + Leisure India, Condé Nast Traveler, and the HICSA Hotel of the Year 2024.
Prior to that, Ms. Chhabra served as General Manager at Courtyard by Marriott Bengaluru Hebbal. She earlier held leadership roles at JW Marriott Mumbai Sahar, The Trident Bandra Kurla, and The Oberoi New Delhi, further strengthening her expertise in elevating service standards and enhancing guest satisfaction across diverse luxury environments.
Widely recognized for her people-first leadership and commitment to excellence, Ms. Chhabra has received several prestigious accolades, including Goa’s Best General Manager 2024 (CMO Asia), Leadership Excellence 2022 (APEC GM Awards), and Diamond General Manager of the Year 2021–22 (Global, Courtyard Brand).
Leadership Focus
As General Manager, Ms. Chhabra will oversee the hotel’s overall operations and strategic direction. Her focus will be on delivering exceptional guest experiences, driving sustainable growth, and nurturing a culture of creativity and excellence among her teams.
“Joining Sofitel Mumbai BKC is an exciting opportunity to build on the brand’s legacy of French sophistication and Indian hospitality. I look forward to leading the exceptional team here to further strengthen Sofitel’s position as Mumbai’s most distinguished luxury destination and to create meaningful, memorable experiences for our guests.”
With her extensive experience and award-winning leadership, Ms. Chhabra’s appointment marks an inspiring new chapter for Sofitel Mumbai BKC, as the hotel continues to redefine luxury hospitality in the heart of India’s financial capital.
