Mr. Bhushan Gupte has been appointed as the new Rooms Division Manager at Kochi Marriott Hotel. With 17 years of extensive experience in front office operations across prestigious hospitality brands in India, Bhushan brings exceptional expertise in guest relations, operational management, and team leadership.
A graduate in Hospitality Management and Catering Operations from Rizvi College, Bhushan is renowned for his excellent communication skills, meticulous attention to detail, and ability to cultivate high-performing teams. His empathetic and innovative approach to resolving guest concerns has consistently enhanced the guest experience at every property under his leadership.
Bhushan’s appointment comes at a strategic moment as Kochi Marriott Hotel continues to fortify its standing as a premier destination for both business and leisure travelers in Kerala. Expressing his enthusiasm, Bhushan stated, “I am glad to join the dynamic team at Kochi Marriott and am committed to upholding and advancing the hotel’s esteemed tradition of unparalleled hospitality. Together, we will create memorable experiences for our guests and set new standards in the region.”
General Manager Sachin Malhotra remarked, “Bhushan’s exemplary leadership, steadfast dedication to guest satisfaction, and operational expertise make him an invaluable addition to our executive team. We are confident that his vision and proficiency will further elevate the guest experience and drive ongoing success for Kochi Marriott Hotel.”
Bhushan’s distinguished career includes leadership roles at Westin Hotels and Resorts, World of Hyatt, and Conrad Hotels. He has consistently delivered award-winning guest satisfaction scores, driven record loyalty program enrollments, and achieved sustained revenue growth. Notably, he has attained the highest guest voice cleanliness scores in the region and propelled his previous property to a market-leading position on TripAdvisor with a 96% positive review mix.
With this appointment, Bhushan Gupte is poised to lead the Rooms Division into a new era of excellence, ensuring every guest enjoys the signature warmth and hospitality synonymous with Marriott.
