Hotelivate’s 19th Hotel Investment Conference South Asia (HICSA) concluded successfully, marking three days filled with enriching discussions, insightful presentations, and prestigious accolades. Held from April 2nd to 4th, 2024, the event stood as a pivotal congregation for the South Asian hospitality sector. The esteemed MakeMyTrip General Manager of the Year Awards, presented during the Hotel Investment Conference South Asia (HICSA) on April 4th, 2024, honoured exceptional leadership and excellence within India’s hospitality realm.
The renowned ‘MakeMyTrip General Manager of the Year Awards’ are eagerly anticipated by hotel general managers and seamlessly integrated into the HICSA 2024 agenda. These awards provided a splendid opportunity to laud the exceptional dedication and remarkable performance of tireless leaders steering the industry. A panel of 7 esteemed jury members meticulously evaluated each finalist based on diverse criteria.
This year, the prestigious title of General Manager of the Year, Luxury, was bestowed upon George Bennet Kuruvilla of The Ritz-Carlton, Bangalore. This accolade stands as a testament to his exceptional leadership, unwavering dedication, and relentless pursuit of excellence within the hospitality domain. The Ritz-Carlton, Bangalore, renowned for its opulent accommodations, award-winning dining venues, legendary service by its esteemed staff, and unwavering commitment to guest satisfaction, shines in the vibrant hospitality landscape.
HICSA 2024 witnessed a remarkable turnout, surpassing expectations with over 725 attendees, signifying a pivotal moment in the industry’s resurgence and underscoring the indomitable spirit of hospitality professionals. The presence of industry luminaries such as Sébastian Bazin (Chairman & CEO, Accor), Mark S. Hoplamazian (President & CEO, Hyatt Hotels Corporation), and Federico J. González (Executive Vice-Chairman, Radisson Hotel Group and CEO, Louvre Hotels Group) elevated the conference to a global stage.
George’s visionary leadership has undoubtedly played a pivotal role in solidifying The Ritz-Carlton, Bangalore’s stature as a premier luxury destination. The property consistently delivers unparalleled service and immersive experiences for its discerning guests.
With a track record of building cohesive teams, implementing industry best practices, and ensuring operational efficiency, George possesses an innate understanding of crafting personalized guest experiences and lasting memories. His dynamic leadership style, coupled with a hands-on approach and strategic insight, consistently yields exceptional guest satisfaction metrics and financial performance. Notably, in his previous role at Westin Pune Koregaon Park, George played a pivotal role in building and leading successful teams, achieving significant outcomes.
George boasts over 28 years of luxury hospitality experience, having held key leadership roles with renowned brands such as The Oberoi Hotels and Resorts, Taj Hotels, and Hyatt Hotels Corporation. Under his stewardship, hotels have garnered numerous accolades for guest satisfaction and witnessed revenue growth through enhanced employee productivity.
Known for his impeccable style, humility, and ability to empower teams, George is poised to make a significant impact in his current position at The Ritz-Carlton, Bangalore. His mission is to elevate operational efficiency and uphold the legendary Ritz-Carlton Gold Standards of Service, breathing life into the hotel’s esteemed credo.
George’s educational background includes graduating from IHM, Mumbai, and completing a post-graduation program at the Oberoi Centre for Learning and Development. He further honed his skills by participating in the General Managers Program at Cornell University.
Beyond his professional endeavours, George is a passionate golfer, a polyglot, and a connoisseur of fine cuisine. He is accompanied by his wife Ritu, son Neel, and daughter Zara as he embraces his new journey in Bangalore, guided by his belief that “When the going gets tough, the tough get going.”
The Hotel Investment Conference South Asia conference paid tribute to industry veterans through prestigious awards. Kapil Bhatia, Executive Chairman of Interglobe Enterprises, received the Lifetime Achievement Award in recognition of his remarkable career journey.
The MakeMyTrip General Manager of the Year Awards stands as a testament to the remarkable talent and unwavering dedication prevalent within the Indian hospitality industry. By honouring these leaders, MakeMyTrip continues to propel the industry forward, ensuring its sustained success.
The conference culminated in a captivating ‘Hot Seat Debate’ moderated by Manav Thadani, Founder Chairman of Hotelivate, bringing the curtains down on an inspiring and triumphant HICSA 2024.
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