Collaborative efforts from members of the BLR Airport ecosystem and passengers’ endorsement of top-quality services saw Kempegowda International Airport Bengaluru (KIAB/ BLR Airport) being adjudged as ‘The Best Airport Staff in India and Central Asia’ at the Skytrax World Airport Awards 2021.
“This is truly a fabulous reward for all of us working at the BLR Airport ecosystem as this recognition is based on passenger voting. A big thank you to all our passengers who appreciated our hard work and voted for us,” said Mr. Hari Marar, MD & CEO, Bangalore International Airport Ltd. (BIAL).
“We dedicate this award to every member who has worked towards improving the passenger experience at BLR Airport. I believe this award will add further impetus to our pursuit of excellence,” Mr. Marar added.
This award is particularly significant considering the challenging year that the aviation industry has experienced following the outbreak of COVID-19.
The World Airport Awards began in 1999 when Skytrax launched its first global, airport customer satisfaction survey. A central directive of the survey is for customers to make their own, personal choices as to which airport they consider to be the best, underlining the brand as the Passenger’s Choice Awards.
Earlier this year, BLR Airport had won global recognition from Airports Council International (ACI) World’s ‘Voice of the Customer’ initiative and ACI Airport Service Quality Award. The Airport was also inducted into the prestigious Airports Council International (ACI) Director General’s Roll of Excellence for the year 2020 for delivering superior customer service.
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