To provide guidance and build confidence that it is safe to travel again, Thomas Cook India & SOTC Travel Ltd. have announced a two-pronged strategy: TravShield and Holiday First and Pay When You Return to cover every aspect of physical and financial safety. TravShield, a comprehensive safe travel commitment is designed with meticulous health and safety protocols to safeguard customers across Holidays, MICE, and Business Travel and encompasses and enhances the companies’ existing AssuredInsured SecuredTravel Program.
To better understand consumer behaviours and travel needs, Thomas Cook India and SOTC surveyed over 4000 customers in June 2021. The data analysis has revealed strong pent up demand/travel desire along with key pain points/needs while travelling in the COVID era: A significant 69% of respondents indicated keen interest to travel in 2021 post ease in restrictions – with 18% ready to travel immediately post unlock and 51% within 3-6 months. Approximately 81% of respondents reiterated their need for refundable/zero cancellation products. Fully vaccinated hotel staff and drivers was a need highlighted by 48% and 34% of respondents, respectively and 52% selected complete re-sanitation of rooms as a key requirement.
TravShield. Aimed at ensuring a stress-free and safe holiday experience across every stage of the customer journey, and offers a wide range of customer benefits like Connect Safely, Book Safely, Care & Assistance, Travel & Stay Safe.
To provide much-needed financial support, the companies have introduced a unique Holiday First and Pay When You Return scheme to provide customers the flexibility and benefits of paying only once they return from their holiday.
Mr. Madhavan Menon, Managing Director, Thomas Cook (India) Limited said, “At Thomas Cook and SOTC, we deeply value our customer’s safety and go to great lengths to ensure that our travel services meet global safety standards. In 2020, we launched the Thomas Cook & SOTC Assured Program in association with Apollo Clinics, which became the accepted standard for safe travel in India.
As travel reopens again, to give our customers across Holidays, Business Travel, and MICE the confidence to travel safely, I am proud to present TravShield – a definitive Travel Safety Commitment from Thomas Cook & SOTC. TravShield encompasses and enhances our existing Assured Safe Travel Program, ensuring meticulous health and safety protocols at every stage of the customer journey. To benefit our customers and allay their fears, TravShield offers significant flexibility in rebooking/cancellations, guidance on travel protocols via our Safe Holiday Helpline; also our emergency Doctor On Call service while on tour.
TravShield together with Holiday First and Pay When You Return incorporates the companies’ commitment to health and safety, simplifies the travel experience, and offers significant savings, thus making travel safe, flexible, hassle-free, and easy on the wallet.
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